Returns Policy
Our refund and returns policy lasts 30 days unless noted on the product page. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
We accept returns only on any unused / unopened item we sell as part of our 100% Customer Satisfaction Guarantee. Items must be returned in new unused and unopened condition in their original packaging. PlanetHaze is an Authorized Distributor for all products we sell so you get the full manufacturer’s warranty. Warranty claims for DOA or defective items will be replaced, exchanged or repaired with the same item only as determined by PlanetHaze and / or the manufacturer and must be filed by contacting us within 24 hours of receipt of the defective item with a photo to obtain a Return Authorization Number (RMA#) and return instructions. After 30 days any warranty claims must be filed with the manufacturer unless otherwise specified on the product’s page. All returns must be accompanied by a Return Authorization Number (RMA#). We reserve the right to refuse delivery of any packages that do not have an RMA# issued. The shipping charges to return an item back to us are the customer’s responsibility unless returning defective goods under warranty claimed by contacting us within the warranty period. Returned items are subject to a 20% restocking fee to reflect costs incurred to process the return including any charges incurred on the customers behalf and the original shipping charge if the item shipped for free. We are not responsible for items damaged through improper use.
Several types of goods are exempt from being returned. Personal Use Items such as any item that would touch your lips and didn’t arrive sealed. These include but are not limited to bongs, water tools, some vaporizers, cartridges, mouth tips etc. cannot be returned. We also do not accept returns on hazardous materials, or flammable liquids or gas products.
If you need to return an item, please contact us for full instructions.
Upon receipt of the above information, we will provide you with our shipping address and a Return Authorization Number (RMA#). Items must be received within 45 days of receiving a Return Authorization Number (RMA#).
Please note:
- Returned Items lost or damaged in shipment are the responsibility of the customer.
- Refunds (if applicable) will be credited back to the original method of payment.
- Please allow 5-10 business days for refunds to be processed by your financial institution before you will see them posted to your account. **Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.
- Credit amount for any return or exchange will be for the price of the product(s) less any applicable shipping charges; i.e. if your original order total qualified you for free shipping, but your return sets you below our free ship offer you will be credited for the item amount less the initial ship charges for that item.
Some Devices, Parts and Accessories are subject to frequent changes and might not be exactly as illustrated and / or described.
Please allow approximately two business days for the processing of your return.
Any changes and/or modifications relating to our terms and shipping policies will be updated here.
